Terms of Use

Please read these terms carefully before engaging our services in Switzerland.

1. Scope of Services

SelfMasteryWay provides educational personal growth courses, workshops, and executive coaching. We do not provide medical, psychological, legal, or financial advice.

See Privacy Policy for data handling.

2. Booking & Payment

  • Scope & Quote: Written scope (format, hours, fees) is provided before booking.
  • Currency: CHF (Swiss francs) unless specified otherwise.
  • Invoicing: Due within stated term (typically 10–30 days).
  • Deposits: May be required for workshops/packages.
  • Methods: Bank transfer or agreed alternatives.
  • Taxes: VAT handling as indicated in quote/invoice.

3. Rescheduling & Cancellation

  • Rescheduling: We aim to accommodate changes subject to availability.
  • Individual sessions: Cancelling <24h before start may be chargeable.
  • Workshops: Cancelling <14 days: up to 50% + costs; <7 days: up to 100% + costs.
  • No-shows: Charged as delivered.
  • Force Majeure: Neither party liable for events beyond reasonable control.

4. Conduct & Confidentiality

Professional conduct and respectful participation are expected. Session information is handled with discretion and clear boundaries; specific obligations may be defined in writing.

5. Disclaimer (No Guarantees)

We do not guarantee outcomes or performance. We provide methods and support for steady practice; progress depends on many factors.

6. Limitation of Liability

To the maximum extent permitted by law, SelfMasteryWay is not liable for indirect or consequential damages. Direct damages, if established, are limited to fees paid for the specific service. Nothing limits liability where not permitted by law.

7. Governing Law & Jurisdiction

Swiss substantive law applies. Exclusive jurisdiction: Geneva, Switzerland, subject to mandatory consumer protections.

8. Return Policy

Situation Refund / Credit
Individual session cancelled ≥24h Full refund or free reschedule
Individual session cancelled <24h Up to 100% charge or reschedule (availability-based)
Workshop cancelled ≥14 days Full refund, excluding non-recoverable third-party costs
Workshop cancelled <14 and ≥7 days Up to 50% + incurred costs
Workshop cancelled <7 days Up to 100% + incurred costs
No-show Charged as delivered

Refund method: Original payment method where possible; bank transfers may require IBAN and account name.

Processing time: We aim to process approved refunds within 10 business days.

How to request: billing@selfmasteryway.com

9. Contacts for Claims

We aim to acknowledge claims within 2 Swiss business days.

10. Changes to these Terms

We may update these Terms; the latest version applies from publication.